Hyrr Terms of Service

Last updated: 18 November 2025 Effective date: 24 November 2025

IMPORTANT: These Terms form a legally binding agreement between you and Hyrr. They include limitations of liability and obligations to indemnify us. Nothing in these Terms affects your statutory rights under UK law. If you do not agree to any part, do not use the Service.

1. Interpretation & Definitions

1.1 Interpretation: Words capitalised below have the meanings set out in this section. They apply equally in singular and plural.

1.2 Definitions:

• Account: A unique account enabling access to the Service.
• Affiliate: Entity controlling, controlled by, or under common control (≥50% voting securities).
• Application: The Hyrr software (web or mobile) we provide.
• Buyer: User purchasing Goods or renting Goods (also "Renter" for rentals).
• Commission: Percentage or fixed fee retained by Hyrr from Owner payouts.
• Company / Hyrr / We / Us / Our: Hyrr Ltd (Company No. 16055486), 20 Wenlock Road, London, England, N1 7GU. Not currently VAT registered (no VAT number). ICO Registration: ZB943731.
• Content: Text, images, data, reviews, listings or other material uploaded or made available through the Service by a User.
• Device: Any device used to access the Service.
• Dispute: A disagreement between Users regarding a transaction or Goods.
• Feedback: Suggestions, enhancements or other comments you provide about the Service.
• Goods: Items listed for rental, sale, or trade.
• Hire Fee: Price set by an Owner for renting Goods (exclusive of taxes, Delivery, Late Fees, Service Fees, Commission, or other charges).
• Late Fee: Fee accruing when Goods are not returned on time (see Section 7.10).
• Mediation Costs: Reasonable costs we incur if we undertake substantial dispute facilitation (see Section 14.2).
• Order: A request to rent, purchase, or trade Goods initiated via the Service.
• Owner / Seller: User listing Goods (for rental or sale) and receiving payouts.
• Payment Processor: Third party managing payment collection, holding, and settlement.
• Replacement Value: Amount designated by the Owner representing cost to replace lost or irreparably damaged Goods.
• Renter / Buyer: User obtaining Goods via rental or purchase.
• Security Deposit: Pre‑authorised or charged amount securing performance or covering potential damage.
• Service: The Application, Website and related services operated by Hyrr.
• Service Fee: Fee payable by a User for use of the Service, displayed at checkout.
• Terms: This Terms of Service document, including referenced policies.
• Third‑Party Service: External services, sites, content or tools integrated or linked.
• User / You: Individual or entity accessing or using the Service.
• Website: hyrr.com and subdomains.

2. Contact & Notices

Questions: hello@hyrr.com. Formal notices must be sent to that email or via any in‑app notice channel we designate. We may send notices by email or in‑app message; they are deemed received 24 hours after sending.

3. Acknowledgment & Eligibility

By accessing the Service you agree to these Terms and confirm you are at least 18 years old (or older if local law sets a higher age of majority). You act on your own behalf, not as Hyrr’s agent. Use is also governed by our Privacy Policy and (where applicable) Cookie Policy. Continued use after updates means acceptance of revised Terms.

4. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Consumers in other jurisdictions benefit from mandatory local protections. Exclusive jurisdiction: courts of England and Wales (without prejudice to consumer statutory forum rights).

4.1 Severability: Unenforceable provisions will be modified to achieve their intent; remainder remains effective. 4.2 Waiver: Failure to exercise a right is not a waiver of future rights. 4.3 Third‑Party Rights: No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. 4.4 Export & Sanctions: You warrant you are not subject to UK, EU, US or other applicable sanctions prohibitions. 4.5 Force Majeure: Neither party is liable for delays due to events beyond reasonable control (e.g., natural disasters, strikes, outages). Obligations resume when performance is feasible.

5. Account

5.1 Information: Provide accurate, current details. We may request ID, address, and bank or payment details. 5.2 Security: You are responsible for safeguarding credentials and promptly informing us of suspected compromise. 5.3 Verification: We may (but do not guarantee to) verify identity; absence of verification is not endorsement. 5.4 Suspension/Termination: We may suspend or terminate Accounts for breach, fraud, risk concerns, or legal obligations without prior notice. On termination, certain clauses (e.g., Fees, Liability, Indemnity) survive. 5.5 Multiple Accounts / Transfer: You may not create false, duplicate, or transferred Accounts without consent.

6. Content & Intellectual Property

6.1 License: You grant Hyrr a worldwide, non‑exclusive, transferable, sublicensable, royalty‑free license to host, store, reproduce, adapt, publish, translate, distribute, publicly display, and create derivative works from your Content for operating, promoting, improving and securing the Service. You waive (to the extent permitted) moral rights. 6.2 Ownership: You retain ownership of your Content, subject to granted license. 6.3 Responsibility: You warrant you own or control rights in Content and it does not infringe third‑party rights or laws. 6.4 Prohibited Content: Unlawful, defamatory, hateful, discriminatory, fraudulent, malicious code, spam, or privacy‑violating Content is prohibited. We may remove or disable Content at our discretion. 6.5 Backups: We attempt periodic backups but offer no guarantee against loss. Maintain your own copies. 6.6 IP Complaints: Send notices to hello@hyrr.com with (a) signature; (b) work identification; (c) infringing location URL; (d) contact details; (e) good‑faith statement and accuracy certification. 6.7 Hyrr IP: Platform software, branding and original materials are owned by Hyrr or licensors.

7. Orders, Pricing & Payments

7.1 Role: Hyrr is an intermediary and (where required) a limited payment collection agent for Owners to collect Hire Fees and purchase prices. We are not a party to contracts between Users. 7.2 Formation: An Order becomes binding when accepted within the Service workflow (e.g., Owner acceptance or instant booking confirmation). 7.3 Listing Accuracy: Owners must ensure Goods descriptions, images, condition and Replacement Value are accurate. 7.4 Availability & Errors: We or Owners may correct pricing/availability errors and cancel affected Orders prior to dispatch or rental start with refund of amounts paid. 7.5 Prices & Taxes: Displayed amounts may exclude or include taxes as indicated. Owners are solely responsible for their own tax reporting. We may add VAT where applicable. 7.6 Service Fees & Commission: Displayed clearly before confirmation. We may update fee structures; changes apply prospectively. 7.7 Payment Processing: Payments handled by third‑party processors. You authorize Hyrr and processors to charge, hold, and disburse funds. No interest accrues. Chargebacks may result in reversal and recovery actions. 7.8 Security Deposits: If applied, we may pre‑authorise or charge and later adjust for damage or loss subject to Section 7.10 and Section 10. Disputed deductions follow Section 14 procedures. 7.9 Cancellations:

• By Owner: Renter receives refund of amounts paid.
• By Renter: Non‑refunded unless exceptional circumstances (submit request promptly before start or dispatch).
• By Hyrr: We may cancel for fraud, legal risk, listing errors; refund applied amounts. 7.10 Rental‑Specific Terms: (a) Care: Renter must use Goods with reasonable care and comply with instructions. (b) Loss/Damage: Renter liable up to Replacement Value for theft, loss, fire or irreparable damage beyond normal wear. Evidence supporting Replacement Value must be provided by Owner upon request. (c) Timely Return: Goods must be returned by agreed end time. Late Fees accrue at up to 2× the daily Hire Fee per 24‑hour period or part thereof (rounded up) plus applicable taxes and reasonable recovery costs until Fees equal Replacement Value, after which we may deem the item lost and process Replacement Value charge. (d) Inspection Window: Owner must report damage within 48 hours of return (tracked delivery “delivered” scan or in‑person handover). After the window, item presumed acceptable absent fraud. (e) Delivery Methods:
  • Shipping: Use tracked, signed‑for service. Sending party (Owner outbound; Renter return) bears risk until carrier scans as delivered. Provide tracking numbers through the Service.
  • In‑Person Pickup/Return: Coordinate time/place through the Service. Hyrr not liable for missed meetings. (f) Fee Avoidance: Off‑platform rentals or sales with parties discovered through Hyrr are prohibited. Breach may incur an administrative fee equal to twice avoided Commission or £200 (whichever greater) and potential suspension. 7.11 Order Modification: Changes (dates, quantities, fees) require mutual consent via Service messaging or modification flow. Additional charges may apply. 7.12 Currency & Rounding: Settlements occur in GBP unless stated. FX conversions by Payment Processor may include spreads. 7.13 Chargebacks & Recovery: You authorize offset of future payouts to recover chargebacks, disputes, or erroneous credits. 7.14 Title Transfer (Sales Only): Title and risk for purchased Goods pass to Buyer on physical delivery confirmation or agreed pickup handover.

8. Warranties & Liability

8.1 Statutory Rights: Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have under mandatory UK consumer law. 8.2 Limitation: To the maximum permitted, our aggregate liability for claims related to the Service shall not exceed the greater of (a) £100 or (b) total Service Fees paid by you in the six months preceding the claim. We are not liable for indirect or consequential losses (e.g., lost profits, business interruption). 8.3 "AS IS": Service provided without warranties of uninterrupted availability, fitness for a particular purpose, or non‑infringement. 8.4 Third‑Party Links: We are not responsible for external sites or resources. 8.5 Beta Features: Experimental features may be modified or removed without notice and carry heightened risk of defects.

9. Data Protection & Privacy

Use of personal data is governed by our Privacy Policy. We describe lawful bases, retention periods, and your rights (access, rectification, erasure, restriction, portability, objection). You consent to receiving transactional communications. Marketing communications require opt‑in and can be unsubscribed anytime.

10. Security & Platform Integrity

Maintain updated anti‑virus and secure network practices. You must not: (a) access accounts without authorization; (b) circumvent rate limits; (c) scrape or reverse engineer; (d) introduce malware; (e) interfere with ratings; (f) harvest personal data; (g) engage in money laundering or sanctions evasion. We may monitor communications for trust and safety compliance within legal boundaries and may withhold payouts during investigations.

11. Acceptable Use & Prohibited Goods

Prohibited Goods include (non‑exhaustive): weapons, hazardous materials, counterfeit items, stolen goods, drugs, medical devices requiring prescription, recalled items, offensive or sexually explicit materials, items violating IP rights, unsafe electricals lacking required UKCA/CE markings. We may require immediate removal of Goods subject to safety recalls.

12. Category-Specific Responsibilities

Vehicles Owners must ensure listed vehicles are roadworthy, insured, taxed, and legally compliant. Owners must verify renter insurance before handover. Renters must hold valid insurance for the rental period. Hyrr does not arrange or endorse insurance.

Property Hosts confirm compliance with local laws, safety standards, and insurance requirements. Hyrr does not provide property insurance. Hosts self-certify fire safety, alarms, gas/electrical checks, insurance, and any required permissions.

Services Providers confirm they are qualified/licensed and hold any required professional insurance. Hyrr does not collect insurance data or provide insurance.

13. Feedback

You assign intellectual property rights in Feedback to Hyrr or grant a perpetual, irrevocable, royalty‑free license for us to use it without restriction.

14. Platform Role & Transaction Risk

Hyrr does not own or control Goods listed. Users are responsible for assessing suitability, legality, and counterparties. Identity checks may occur but are not guaranteed. You release Hyrr from claims arising from User transactions except where caused by our breach of these Terms or statutory obligations.

15. Dispute Resolution Between Users

14.1 Direct Resolution: Attempt to resolve issues via in‑Service messaging promptly. 14.2 Escalation: If unresolved within 72 hours of raising the issue, you may request platform facilitation. Substantial Mediation Costs (exceeding £50 or 1 hour of support) may be invoiced on a fair, cost‑recovery basis. 14.3 Evidence: Provide clear photos, timestamps, tracking data, and communications. Failure to supply evidence may result in adverse decision. 14.4 Outcome: Our facilitation decisions are non‑binding unless both parties agree in writing. Payments or deductions processed in reliance on a decision may still be challenged through formal legal channels or card network dispute processes. 14.5 Time Limits: Damage or loss claims must be submitted within the inspection window (Section 7.10(d)) or are deemed waived. 14.6 Release: You release Hyrr from claims relating to user disputes except to the extent caused by our breach of law or these Terms.

16. Indemnity

You indemnify Hyrr and Affiliates against claims, losses, liabilities, costs, damages, fines, and reasonable legal fees arising from (a) your Goods; (b) breach of these Terms; (c) infringement of IP or privacy rights; (d) violation of laws or sanctions; (e) fraud or misrepresentation; (f) Fee Avoidance. We will notify you of claims and you will not settle without our written consent if settlement imposes obligations on Hyrr.

17. Assignment

You may not assign or transfer your rights or obligations without our prior written consent. We may assign or transfer these Terms (in whole or part) to an Affiliate or acquirer without notice.

18. Survival

Sections relating to Fees, Payments, Content License, IP, Disputes, Indemnity, Liability, Privacy, Assignment, Survival, Interpretation, and any accrued rights survive termination.

19. Entire Agreement

These Terms, the Privacy Policy, any incorporated policies and notices constitute the entire agreement, superseding prior verbal or written understandings.

20. Changes to Terms

We may update these Terms from time to time. Minor changes take effect upon posting. Material changes (affecting your rights or obligations) will take effect at least 14 days after notice. Continued use after changes constitutes acceptance.

21. Compliance & Investigations

We may cooperate with law enforcement and comply with legal requests. You consent to such cooperation and to lawful disclosure of relevant information.

22. Electronic Communications & Records

You agree to receive and retain records electronically. Printed copies are for convenience only.

23. Interpretation Priority

If there is conflict between translated versions, the English version prevails.

24. Contact for Legal & Regulatory Queries

Legal inquiries: hello@hyrr.com (subject line: LEGAL QUERY). Data subject rights requests: privacy@hyrr.com (if separate mailbox established).